Product returns due to delivery error
In all cases where other products are delivered, by type or quantity, you may return the products. The cost of returning the order shall be paid by us, as long as the delivery is handled by the transfer company we cooperate with.
Returns of defective products damaged on arrival (DOA)
For the avoidance of any inconvenience of yours, it is recommended that upon delivery of your order you carefully review the condition of the purchased products and that their package is intact, in order to detect any visible defect (i.e. broken product, etc.).
In the event you detect any defect, contact us immediately after delivery on the same or the next working day (from Monday to Friday) at the telephone number +30 2144001600 or at the e-mail address: firstname.lastname@example.org
You have the right to return the defective products within a seven (7) calendar day time period from the date of receipt. Returned products must be in their unused, original condition, as well as all product tags, which form the identity of the product. Otherwise, cannot be accepted as returned items.
As the products are received back, they are checked to ensure that they are defective. In that case, we will firstly offer to repair the defective item. If this is not possible, we will replace the product you’ve ordered, as long as the product is available. You will receive complete reimbursement if the goods can neither be repaired, nor replaced.
All additional shipping costs of exchanged defective items occurring will be paid by us. This includes the return postage as well as the packaging and posting charges for the exchange items being re-sent.
Note: When you are trying products, please make sure that they do not come in contact with anything that may mark or add scent to them. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to.
Returns of defective products
In case of true defects or lack of guaranteed properties of the purchased goods, the provisions of the Greek Civil Code shall apply. In order for a property to be considered as agreed, it must be certified in writing to be such a property by both parties.